Terms & Conditions

Terms & Conditions
These are the terms and conditions of Elwotravel Cia Ltda. Our office is located in Quito in Ecuador. Please read these terms and conditions carefully because by making a reservation you acknowledge having read and agreed the following conditions:

Payment and confirmation of your reservation
After the original booking for a jungle tour, we require a 100% payment .
Vouchers and tickets will never be issued unless full payment is received.

Payments can be made in different ways:

  • A bank transfer into our Ecuadorian bank account. We charge a $40 fee to cover expenses that the banks charges us for receiving your money.
  • By credit card. Here we have to charge 4% administration costs. We will have to add this to the amount due.
  • By Western Union Bank.
  • Cash. If you are already in Ecuador, you can pay the tour in cash (US Dollars) or deposit the money directly into our Ecuadorian bank account.

Cancellation by client.
All cancellations have to be made in writing and can only be taken into account when received by Elwotravel as soon as possible. Cancellation policies for Jungle tours and all other third parties vary per third party operator so in case of cancellation, Elwotravel always has to follow the third parties cancellation policy.

In case of cancellation of tours the following conditions apply:

  • 90 days  before departure of the tour, Elwotravel shall refund the deposit minus $ 100 administration costs and any bank costs charged to us for refunding the money.
  • 90-60 days before departure of the tour, Elwotravel will give a refund from 50% minus $ 50 administration costs and any bank costs charged to us for refunding the money.
  • 60 days before departure of the tour, Elwotravel cannot make any refunds.

If you do not arrive on time for the start of any of the tours booked, refunds will not be made! Any costs that occur because of a late arrival will have to be paid by the client(s). This also applies in case of flight delays and any other situations that are beyond the control of Elwotravel.

Cancellation or changes in itineraries by the company or any third party operators.
Elwotravel and third party operators receive the right to cancel or change tours in any circumstances out of their responsibility, for example changes in Ecuadorian laws, changes in National Park rules, weather circumstances, etc.

Elwotravel and third party operators reserve the right to modify any service in order to assure the safety and comfort of its clients. Elwotravel or any other third party operator can never be held responsible and will not refund in case of force majeure like war, demonstrations, riots, terrorist activity, natural disasters, changes in weather conditions, pandemies or any other circumstances beyond the company’s control.

Elowtravel requires that all participants are covered by appropriated life, accident and medical / health insurance and that they are financially responsible for such expenses. We recommend that all participants insure their personal property for loss and theft. No refunds will be made by Elwotravel for medical reasons or theft or loss of documents.

National Park Rules
All clients participating on tours have to obey the rules in the National Parks on the mainland of Ecuador. It is expected that clients follow normal patters of (social) behavior and always observe the safety instructions without exception. We expect all clients to behave in an appropriate and respectful manner towards crew members, guides and all other staff offering tour services. Elwotravel and third party operators reserve the right to refuse service and tours for clients who act in a hostile or disruptive manner or who disregard the welfare of other passengers, crew members, guides and wildlife.

By making a reservation with any of the Elwotravel jungle tours, you state that you are in good enough health to participate in the tour.

If you have a problem or a complaint during the tour, you should contact Elwotravel directly so that we can do everything that´s in our power to solve the problem.

Travel papers
It is your own responsibility to travel with a valid passport, and to have the correct visa and vaccinations. Elwotravel will never be responsible in case you do not have the right papers and therefore have to cancel your tour.

Entrance fees
Entrance fees of National Parks, costs of flight tickets, visits to the communities or meals are never included in the price unless mentioned. Also personal (alcoholic) beverages are never included.

Diet wishes
Elwotravel will always try to comply with diet wishes that have been indicated to us at least 30 days in advance of a tour. You have to understand that by traveling to Ecuador food and diets will become very different and it will not always be possible to adapt to the clients wishes.